Privacy Policy

Effective date: 3/1/2019

This privacy policy talks about how Harlow Hotel (“us,” “we,” or “our”) operates the https://harlowhotelpdx.com website (the “Service”).

We've designed this page to advise you of our policies regarding how we collect, use, and disclose the personal data with which we might come into contact when you use our Service, as well as the choices you have regarding that data.

We use your data to improve our Service and to provide you with a better user experience. When you use the Service, you agree to the collection and use of information per this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://harlowhotelpdx.com.

DEFINITIONS

Service

the https://harlowhotelpdx.com website operated by Harlow Hotel

Personal Data

Personal Data means any data about a living individual who someone might be able to identify using that data (or from other information that is or could come into our possession), or by using that data combined with other data we do not possess.

Usage Data

Usage Data is any data that we collect automatically, either from your interaction with the Service or from the Service infrastructure and analytics programs such as Google Analytics. Such data includes the amount of time you spend on our website.

Cookies

Cookies are small pieces of data stored on your device. They can be placed either on your computer or mobile device.

Data Controller

A Data Controller is the entity, whether a natural or legal person, who determines the purposes and manner in which we process any personal information. On https://harlowhotelpdx.com we are a Data Controller coming into contact with your Personal Data.

Data Processor

A Data Processor, or Service Provider, is the entity who processes the data on behalf of the Data Controller. We use the services of various Service Providers to improve your experience with our Service and to process your data more effectively.

Data Subject

A Data Subject, or a Data User, is any living individual who uses our Service. All Personal Data refers to a Data Subject.

COLLECTION AND USE OF INFORMATION

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

PERSONAL DATA

While using our Service, we may ask you for specific personally-identifiable information to contact or identify you. This personally-identifiable information may include, but is not limited to the following:

First name and last name
Email address

COOKIES AND USAGE DATA

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

We may use your Personal Data to contact you with marketing, promotional materials, newsletters, or other information that we hope to be of interest and value to you.

At any time, you may opt out of receiving any or all of these communications from us by following the unsubscribe link or by following the instructions we send.

USAGE DATA

We may also collect information regarding how you access and use the Service (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol (“IP”) address.

browser type
browser version
the pages of our Service that you visit
the time and date of your visit
the time spent on those pages
unique device identifiers
other diagnostic data.

TRACKING & COOKIES DATA

We use tracking systems such as cookies to track the activity of users on our Service. These systems also hold specific information.

Cookies are small files with data which often include a unique anonymous identifier. Websites such as our service send cookies to your device, which stores them for a specific purpose. Other tracking technologies include scripts, tags, and beacons. We may use these technologies to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to inform you when a website sends you a cookie. While you may decline cookies, doing so may cause portions of the website to cease working for you.

EXAMPLES OF COOKIES WE USE:

Session Cookies

Also called Transient Cookies, these cookies expire when you close your browser.

Permanent Cookies

These cookies stay on your system and can save your preferences for viewing our Service, for automatically logging you into our Service, or for security purposes.

Third Party Cookies

Advertisers often use these cookies in an attempt to show you the ads you are likely to want to see.

USE OF DATA

The Harlow Hotel uses the collected data for various purposes:

to provide and maintain our Service
to notify you about changes to our Service
to allow you to participate in interactive features of our Service when you choose to do so
to provide customer support
to gather analysis or valuable information so that we can improve our Service
to monitor the usage of our Service
to detect, prevent and address technical issues
to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are from the European Economic Area (EEA), the legal basis for the Harlow Hotel collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect, and the specific context in which we collect or intend to use it.

The Harlow Hotel may process your Personal Data because:

we need to perform a contract with you.
you have permitted us to do so.
the processing is in our legitimate interests, and it does not encroach upon your rights.
in order to comply with the law.

RETENTION OF DATA

The Harlow Hotel will retain your Personal Data only for as long as is necessary and for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to the extent required to comply with our legal obligations (for example, the legal compliance may require us to retain some of your data), resolve disputes, and enforce our legal agreements and policies.

The Harlow Hotel also uses Usage Data for internal analysis purposes. We retain Usage Data for a shorter time period, except when this data is used to increase the security or to improve the functionality of our Service, or in cases where we are legally obligated to retain this data for longer periods of time.

TRANSFER OF DATA

We may use Data Processors who maintain servers or computers in a different state, province, or country from you. Other governmental jurisdictions may have different data protection laws from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

If you are located outside the United States and choose to provide us with your information, you will want to observe that all data we use, including Personal Data, is processed in the United States. Therefore, your data will be transferred to the United States for processing as well.

When you submit information to us, you represent that you consent to this Privacy Policy. Your submission of this information shall demonstrate that you agree to this transfer.

The Harlow Hotel will take all reasonable steps to ensure that we treat your data securely and in accordance with this Privacy Policy. If transferring your Personal Data outside the United States for any reason, we will ensure that we only transfer it to organizations within countries where there are adequate controls in place to ensure the security of your data or other personal information.

DISCLOSURE OF DATA

DISCLOSURE FOR LAW ENFORCEMENT

Under certain circumstances, the Harlow Hotel may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

When required to do so by law or valid request from public authorities,
The Harlow Hotel will disclose your Personal Data.

LEGAL REQUIREMENTS

The Harlow Hotel could be required to release your Personal Data for one or more of the following reasons:

to comply with a legal obligation
to protect and defend the rights or property of The Harlow Hotel
to prevent or investigate possible wrongdoing in connection with the Service
to protect the personal safety of users of the Service or the public
to protect against legal liability

SECURITY OF DATA

We regard the security of your data in the highest regard. Please understand that there is no method of transmitting or storing information on the Internet that is completely secure. We will do everything within our power to protect your Personal Data. We cannot guarantee its absolute security.

THE GENERAL DATA PROTECTION REGULATION (GDPR) AND YOUR DATA PROTECTION RIGHTS

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Harlow Hotel aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Residents of the European Economic Area have certain rights regarding their data protection. The Harlow Hotel will follow reasonable protocols to ensure that we treat your data securely and in accordance with this Privacy Policy. If transferring your Personal Data outside the United States for any reason, we will ensure that we only transfer it to organizations within countries where there are adequate controls in place to ensure the security of your data or other personal information.

If you would like us to inform you what of your Personal Data, or if you would like for us to delete it from our system, contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update, or delete the Personal Data referring to you in our possession

If possible on our SERVICE, you can access, update, or request that we delete your Personal Data directly from your account settings. If it is not possible on our SERVICE or if you cannot perform the actions on your behalf, contact us, and our staff will be happy to assist you.

The right of rectification

You have the right to correct any information about yourself that is inaccurate or incomplete.

The right to object

You have the right to lodge an objection to our processing of your Personal Data.

The right of restriction

You have the right to obtain from us restriction of processing your personal information.

The right to erasure

Widely referred to as “the right to be forgotten,” you have the right to demand that we erase any of your Personal Information that we hold without undue delay.

The right to data portability

You have the right to receive a copy of the personal data that we possess, in a commonly-used, machine-readable, structured format. You have the right to have your Personal Information transferred to another Data Controller

The right to withdraw consent: At any time, you may withdraw your consent to our processing your Personal Data.

The right to complain

You have the right to complain to a Data Protection Authority regarding our use of your Personal Data. If you would like more information, please contact your local data protection authority.

For the protection of your Personal Information, we will require that you verify your identity before responding to any requests regarding this data.

SERVICE PROVIDERS

We employ third-party companies and/or individuals (“Service Providers”) to facilitate various parts of the Service. These Service Providers perform a specific task or set of functions, Service-related services, or analysis on our behalf.>

Service Providers will have access to your Personal Data and are limited in the way they may use that data for the part of our service they provide.

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our users use our Service.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of this Service.

Google Analytics

Google Analytics offers analytical service that tracks and reports how users use and move about websites. To track and monitor how users use our and other services, Google collects, scrubs, and aggregates that data, and allows us to create general reports from it. This data and these reports give us context that allows us to improve the way we build our websites, and Google uses that data to improve the quality of advertisements you see on our website if we have them, or in other places around the Internet that utilize the Google advertising network. You can opt out of having your activity on our website made available to Google or the Google Analytics or AdWords platforms. To do this, install the Google Analytics Opt-Out Browser Add-on. This add-on prevents the JavaScript code on our webpage from sending that data to Google.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Statcounter

Statcounter is a web traffic analysis tool. You can read the Privacy Policy for Statcounter here.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, your browser will direct you to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when we post them on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By visiting this page on our website: https://harlowhotelpdx.com/privacy-policy/
By phone: (503) 206-5950
By email us: info@cohoserv.com

Testimonials

"This is a nicely renovated gem close to the Amtrak station. I arrived at 11pm and felt very safe walking from the train to the hotel. I would definitely come back."

"I don't think I have ever had a hotel stay with a friendlier staff. It was like we were part of their family. They went out of their way to make us feel comfortable and welcome."

"Harlow Hotel was a beautifully renovated historic hotel. We loved our stay, from the large, bright room to the friendly, helpful staff. There is a large area off of the cafe to relax and enjoy a coffee or get some work done. It's really close to lots of bars, restaurants, and shops to enjoy. We'll definitely stay here again!"

"Amazing service! Everyone was super friendly and it was spotlessly clean!"

"Overall, the stay at Harlow Hotel was amazing. From the staff to the food, I was beyond satisfied. We arrived 90 minutes early and wasn't charged an early checking fee. I will highly recommend Harlow Hotel."